CRM Consulting
Your clientelle (possible and existing) is one of the most important sectors for your company. The correct management of your clientele with the right tools, methodologies and software (CRM) can help you increase the number of clients as well as your profit.
According to one of the world's leading information technology research and advisory firms, Gartner, 55% of CRM projects fail and the causes for their failure are very well known. Working with an experienced consultant can bring this knowledge to your company and help you get the expected benefits.
If you're into research about whether you should use a CRM system, a client management tool or an ordering application, you should definitely contact us. We will inform you about the preparation that must precede the market research, we will suggest specific CRM solutions that fit the profile of your company and will assist you in the selection process. You will not waste time reviewing presentations by all companies; you will only see services that fit in the industry that you operate and is are within your budget.
During the implementation process, we offer constant supervision and provide progress reports.
After the implementation, we continue to support the company proposing additional functionality applications of the CRM software according to your needs, for example partner relationship management, online customer service via portal etc.
We offer our expertise in the following:
- Analyzing and evaluating the corporate processes
- Re-designing when necessary
- Planning and setting workflows using UML software
- Supervision of software installation using predefined metrics
- Co-operating tightly with IT department / giving implementation directives
- Final users training
- Test period phase
- After installation supervision
- Exporting usage and business analytics reports by using CRM reporting tools , Advanced Excel capabilities and SPSS
- Re-evaluation and fixing minor issues
- Importing new ideas, proposals, perspectives in the customer management procedure
- Keeping the CRM budget within predefined boundaries
- Setting sales pipeline parameters as they are affected of specific CRM metrics
- Campaign management (design, implementation, evaluation)
Submit a request to contract our services by visiting our Contact Us page.